# CHAN LI LI
> Senior Workplace Operations & Executive Support Professional

LinkedIn: https://www.linkedin.com/in/li-li-chan-793365/

## Contact
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Professional with more than 25 years of experience supporting C-suite executives and regional leadership teams across multinational organizations. Known for creating organized, efficient and people-focused workplaces that enable leaders and employees to perform at their best.

## Looking for
A role that utilise my proven ability to manage complex operations, support senior leadership, and ensure seamless organizational efficiency.

## Experience
- Sitecore Singapore Pte Ltd — Senior Office Manager (APJ Lead) (2021-07–2025-10)
  Promoted through three progressive roles to lead workplace operations, employee experience and office management while supporting Finance, Human Resources and Sales teams.
  - Led the relocation of Sitecore Singapore's office from a 25-seat office to a newly designed 52-seat workplace. Managed office selection, landlord negotiations, renovation project management, vendor coordination and move execution, culminating in a successful office opening celebration with staff lunch and lion dance.
  - Championed workplace experience initiatives across Singapore, Kuala Lumpur, Sydney, Melbourne and Tokyo, while providing remote support to India and Hong Kong. Conducted bi-weekly coaching sessions, monthly regional meetings and quarterly learning workshops.
  - Managed annual workplace operating budgets and relationships with 10 to 20 strategic vendors, consistently delivering projects within budget while maintaining high operational standards.
  - Designed and executed employee engagement initiatives including monthly birthday celebrations, Lunch & Learn sessions, Chinese New Year events, year-end dinners, CSR programmes, wellness activities, scavenger hunts and bowling competitions for groups of 10–35 employees.
  - Partnered with HR to onboard approximately 20 new employees annually, ensuring seamless workplace readiness and a positive onboarding experience.
  - Acted as the primary liaison between employees, building management and external service providers, ensuring smooth daily operations.
  - What the role involved: Manage office operations in Singapore and remote support India and Hong Kong offices, while managing a team of office managers in APJ region. Organise teambuilding events in these offices.
  - Scope: Singapore based regional office with 4 other team members based in Kuala Lumpur, Sydney and Tokyo, managing a total of 7 office sites.
- Sitecore Singapore Pte Ltd — Office Manager (2019-01–2020-06)
  - What the role involved: Manage office operations in Singapore and organise teambuilding events
  - Scope: Singapore office
- Sitecore Singapore Pte Ltd — Office Administrator (2018-05–2018-12)
  - What the role involved: Manage Singapore office operations, ensure office equipment efficiency
  - Scope: Singapore office
- SAP Asia Pte Ltd — Operations & Administration Specialist / Executive Assistant (2016-12–2017-11)
  - Supported the Vice President of Expert Services (Asia Pacific Japan & Greater China) with executive administration and regional business operations.
  - Negotiated with hotels, conference venues and activity providers while organizing a two-day regional leadership meeting in Bangkok for over 70 participants. Personally travelled to Bangkok to inspect shortlisted venues before final selection.
  - Managed executive calendars, international travel, recruitment support, KPI reporting, business presentations and follow-up of management action items.
  - What the role involved: Manage executive calendars and international travel arrangement, including necessary visa application.
  - Scope: Singapore office
- Essilor AMERA Pte Ltd — Secretary (Contract) (2016-08–2016-11)
  - Supported the Head of Human Resources, Asia Pacific with confidential executive administration.
  - Coordinated recruitment activities, travel arrangements, expense claims and monthly cross-functional networking sessions.
  - What the role involved: Calendar and travel arrangement management
  - Scope: Singapore office
- American Express — Executive Assistant (Contract) (2015-10–2016-04)
  - Provided executive support to two Vice Presidents across Australia, India and Korea.
  - Managed executive calendars, travel, meetings, expenses and regional coordination for a team of approximately 10 members.
- Procter & Gamble — Executive Assistant (2009-11–2015-04)
  - Supported the Asia Director of Global Business Solutions and approximately 25 managers while serving as Lead Administrator for a department of over 80 managers.
  - Led and coordinated two Executive Assistants to ensure consistent executive support across the department.
  - Planned and executed GBS Career Day, GBS Asia Pacific Awards Night and the GBS Regional Team Building Event in the Philippines for approximately 200 participants from Singapore, Malaysia, Japan, Korea, India and the Philippines.
  - Drove employee engagement initiatives based on employee surveys and workplace feedback to strengthen organizational culture.
  - Received an Award of Appreciation for outstanding contribution.

## Education
- Anglo Chinese Junior College — GCE A Level (1992–1993)

## Skills
- Core Expertise: Workplace Operations, Executive Support, Employee Experience, Office Management, Facilities Management, Office Relocation, APJ Regional Coordination, Executive Event Management, Budget Administration, Employee Onboarding, Stakeholder Management, Cross-functional Collaboration, Business Operations

## Certifications
- RES5 Rules, Ethics and Skills for Financial Advisory Services • Health Insurance • M9 Life Insurance and Investment-Linked Policies • M9A Life Insurance and Investment-Linked Policies II — Singapore College of Insurance 2026